FREQUENTLY ASKED QUESTIONS
You can view all our availability before proceeding at the checkout as this will vary across stores.
You can place catering orders up to 90 days ahead of your event.
If you cannot find a suitable date/ time, you can always reach out directly to your preferred store to discuss your options.
Please navigate through our catering website by adding your preferred items to the cart. Once selected, you can add any order notes and choose from either pick-up or delivery.
For pick-up, you can select which store from the drop-down menu and here you will find available dates and times. You will be prompted to fill in your details and make the payment. Once done, you will receive a confirmation email and a copy of the tax invoice.
If delivery is selected, please ensure you enter the correct billing and shipping details.
Note: you will not be able to select a store when choosing the delivery option, this will automatically be selected for you.
Yes, you can discuss your options and place a catering order in-store if preferred. We have brochures and catering ordering forms available. Do not hesitate to ask one of our friendly in-house team members.
Please be advised we require a minimum of 36 hours of notice for all catering orders placed before 12PM online.
You can contact our team directly to discuss any last-minute catering enquiries at email@example.com
We will do our best to accommodate your request.
Yes, however all of our products are made fresh in store every morning. Our ingredients are ordered the day before, so you need to contact your closest store to check availability of ingredients to meet your catering needs.
To order online our catering portal closes 36 hours the day before pickup time.
Our food, Dietaries & allergens
Please be advised that all our food is served cold and fresh including the wraps and sliders, we do not offer any hot food.
Due to food safety reasons, we recommend serving your catering on the same day as your event within a four-hour window.
The food will not be labelled unless otherwise specified. If you require the food to be labelled, please add this to the order notes or you can contact the store directly to confirm.
Yes, you can remove ingredients by making a note upon placing the order.
Note: If you require salad dressing on the side please specify in the order notes.
Yes, our stores are quite flexible and will do their best to fulfil any changes or request. We do suggest contacting the store directly to explain what is needed and they will be able to advise. Otherwise, you can put any changes in the order notes!
You can review allergen information listed on each product. If you are unsure, you can always reach out to our friendly team at Catering@soulorigin.com.au to discuss. For customers with food allergies, please note that our kitchens prepare a diverse range of food each day, using fresh ingredients such as egg, gluten, milk, soy, sesame, fish, crustacea, peanut, tree nut, sulphites and lupin. While we take all necessary precautions, we cannot guarantee a complete absence of these ingredients.
We currently do not offer gluten-free bread but do have some gluten-free options on our menu. We have several products that do not contain gluten in the ingredients, but it is important to note that our kitchens, in-store, are not gluten-free environments.
We have several plant-based vegan options, including some delicious salad options.
While these items contain no animal product, some may have been made in environments where non-plant-based products has been prepared.
Yes, we do have a selection of vegetarian options that can be filtered on our website, the little symbol next to the Search bar. You will find the correct dietary symbol attached to each product.
Yes, all our chicken and beef are 100% Halal-certified across all our stores. Please note that three of our stores Bankstown (NSW), Broadmeadows (VIC) and Roselands (NSW) also offer halal versions of our classics using turkey ham, beef bacon or chicken peperoni. If you have any questions, do not hesitate to contact the stores directly to discuss your options.
Yes, our chicken is RSPCA certified.
We estimate that each salad platter caters for 3-4 people, if served as a side dish.
We do always suggest when ordering to have some extra available, just in case your guests want a second serving!
We do not currently offer any hot drinks, but our bestselling coffee beans are available to add to your catering orders! For more information, please visit the following page: Soul Origin Catering Drinks
The box dimensions for the salad platters are 15cm x 25.5cm x 8cm.
Yes, to check if we deliver in your area, please use the delivery widget to check at the top of the site.
The majority of our stores offer delivery services. We suggest entering your full address on our website to see if you are eligible and within our delivery radius.
Please be advised that we may use delivery partners to get your catering order to you.
Our delivery fee is a flat rate of $30.00.
Please be advised that each store will have their own catering hours and requirements. While our website cut-off time is 36 hours, we may be able to accommodate next delivery depending on your catering request and location.
Please be advised that each store will have different catering hours and requirements. We suggest checking the available dates and times online which can be found at the checkout.
If the weekends are blacked out, it means that your local store does not offer delivery on weekends.
Our delivery time slots are an hour interval, and we will do our best to deliver within this timeframe. Due to unforeseen circumstances, our delivery drivers can be delayed from time to time, so we always suggest choosing an earlier time slot if available.
Generally, our website will have up-to-date availability meaning if you can’t find an earlier delivery slot, you may need to choose a different time. You can always contact the store directly to see if they can accommodate your request. This will depend on their operational hours and commitment to existing orders.
Yes, you can pick-up your order from your local or preferred store. Please select this option at the checkout.
Cancellations, Refunds & Amendments
We understand that plans can change, we kindly request that any rescheduling is done with a minimum of 24 hours' notice, to ensure we can accommodate your new date & time.
To reschedule your order, please reach out to our customer service team via email at firstname.lastname@example.org
We understand you may need to make changes to your order. We kindly ask that final numbers are confirmed, and changes are made within 36 hours of your event.
Our team will always do their best to modify your catering order, we kindly request that any amendment is made with a minimum of 24 hours' notice to ensure we can accommodate any new changes to your order.
To amend your order, please reach out to our customer service team via email at email@example.com
We accept all major debit/ credit cards including VISA, Mastercard and American Express. If you would like to pay cash, please visit your local store to pay for the order. Please be advised we do not accept payment via bank transfer.
Unfortunately, we do not accept initial payment through invoicing. You will need to pay with an accepted payment method as listed above.
You can enter a valid discount code at the checkout prior to the payment details.
There is no minimum purchase requirement for pick-up and a $20 minimum order for delivery.
Unfortunately, once the order has been placed and the tax invoice has been sent, we are unable to amend the billing details. Please be sure to enter the correct billing details if different to the shipping address.
Unfortunately, we do not currently offer any business accounts.
We now have several options for individually portioned platters.
Unfortunately, we do not offer any wait staff as part of our catering service and our team do not take responsibility for setting up the food.
Yes, of course! For large groups, we recommend making a note on your order for the number of guests (i.e., 150PAX) and we suggest placing the order as soon as you have confirmed numbers.