Terms & Conditions

By ordering catering from Soul Origin Australia Pty Ltd, it is understood that you agree and accept the following Terms & Conditions.


  • Cancellation of order: Order cancellations must be made at minimum 24 hours prior to pick up or delivery time if an order or delivery is to be made Tuesday – Friday. Any cancellation for an order or delivery due on a Saturday, Sunday or Monday needs to be made the Friday before by 2pm. To cancel your order please contact the customer service team:

  • Refund Policy: If you are not happy with a particular item, please let us know. Refunds are only applicable if you inform us by 9pm on the day your order is picked up. To request a refund, please contact our customer service team:

  • Collecting your Order: Soul Origin catering orders must be collected from the agreed Soul Origin location at the agreed date and time. Soul Origin takes no liability for any orders not collected by the customer outside of this agreed location and time.

  • Consumption & Labelling of your Order: Generally, Soul Origin recommends our food is consumed within four (4) hours of the time of your order. Soul Origin takes no liability for any food consumed after this time.

  • Allergens & Nutritional Information: Please see kJs information of each platter on the product page of each item. kJs listed are the total for each platter unless specified. To view additional nutritional information of our menu, please visit soulorigin.com.au.

  • When you disclose or submit your personal information to us when you order catering, we will handle the collection, processing and storage of your personal information in accordance with our Privacy Policy which is accessible at soulorigin.com.au/privacy-policy.

LET US HOST YOUR SUMMER! PROMOTION ("Conditions of Entry")
Schedule
Promotion: Let Us Host Your Summer!
Promoter: Soul Origin (Australia) Pty Ltd ACN 168 629 061 and Palinopsia Ceramics ACN 632 051 499
Promotion Period: Start date: 4 December 2023 at 7:00am AEST
End date: 10 December 2023 at 11:59 pm AEST
The Promoter accepts no responsibility for any entries not received for any reason during the Promotion Period.
Eligible Entrants: Entry is only open to Australian residents (Entrant).

How to Enter: To enter the Promotion, each Entrant must complete the following steps during the Promotion Period:
a) To be eligible for entry, each Entrant must ‘like’ the Promotion post on the official Soul Origin Instagram page (@soulorigin);
b) The Entrant must follow the official Instagram accounts of Soul Origin (@soulorigin) and Palinopsia Ceramics (@_Palinopsia_);
c) The Entrant must tag a friend or family member in the comments section and tell the Promoter why the person deserves a seat at their festive table;
d) The Entry must by completed by answering the question, who deserves a seat at your festive table in 25 words or less and the Entrant must post the comment to the official Soul Origin account;
e) An Entry is deemed to be completed upon posting of the comment;
f) The Promoter is not responsible for incorrect, inaccurate or incomplete information caused by an Entrant or occurring during the uploading of an Entry. Further, The Promoter is not responsible for any entries that are not received or are otherwise interfered with due to problems with communications services.

Entries permitted: By completing the ‘How to Enter’ method, the entrant will receive one (1) Entry.
An Entrant may submit more than one Entry during the Promotion Period.

Total Prize Pool: AUD $400.00
Prize Description:The total prize pool is:
1. 1 x $200 Soul Origin Catering voucher; and
2. 1 x $200 Palinopsia Ceramics voucher.
(Prize)
The Prize will be given to 1 (one) winner: Anamika @veggiewok.

Prize Draw & Notification of Winners
On Monday 11 December 2023, the Promoter will announce the winner of the Promotion.
The Winner will be contacted via direct message to the Winner’s Instagram profile. In the event of an unclaimed prize by Wednesday 31 January 2024, the Promoter may at its discretion assign the prize to the entry judged the next best entry, conduct a further judging to award the prize, or withdraw the prize unawarded. The Promoter is under no obligation to award any unclaimed prize.
The Promoters reserves the right at any time to verify any prize claims and disqualify any Entrant who submits a prize claim that is not in accordance with these Terms and Conditions. Errors or omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

If there is a dispute as to the identity of an Entrant or Winner, the Promoter reserves the right in its sole discretion to determine the identity of the Entrant or Winner.

1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
2. The Promotion commences on the Start Date and ends on the End Date ("Promotion Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
3. Valid and eligible entries will be accepted during the Promotion Period.
4. All reasonable attempts will be made to contact the winner.
5. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable, they forfeit the prize and the Promoter is not obliged to substitute the prize.
6. No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.
7. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification.
8. No entry fee is charged by the Promoter to enter the Promotion. There is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
9. The prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
10. Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. By submitting your Entry, you are accepting these Terms and Conditions and you are expressly consenting to the Promoter using your information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at https://www.soulorigin.com.au/pages/privacy-policy.
11. For the purposes of public statements and advertisements, the Promoter may only publish the winner's surname, initial and State/Territory.
12. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
13. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize.
14. The Promoter reserves the right, at any time, to validate and check the authenticity of entries. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
15. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved the Promoter’s decision will be final.
16. The Promoter will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
17. The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
18. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.
LONG WEKEND GIVEAWAY - PROMOTION ("Conditions of Entry")

Schedule Promotion: Long Weekend Giveaway Promoter: Soul Origin (Australia) Pty Ltd ACN 168 629 061 Promotion Period: Start date: 15 January 2024 at 9:00am AEST End date: 21 January 2024 at 11:59 pm AEST The Promoter accepts no responsibility for any entries not received for any reason during the Promotion Period. Eligible Entrants: Entry is only open to Australian residents (Entrant).

How to Enter: To enter the Promotion, each Entrant must complete the following steps during the Promotion Period:
a) To be eligible for entry, each Entrant must ‘like’ the Promotion post on the official Soul Origin TikTok page (@soul_origin);
b) The Entrant must follow the official TikTok account of Soul Origin (@soul_origin);
c) The Entrant must tag at least one (1) friend on the official promotional post;
d) An Entry is deemed to be completed upon posting of the comment;
e) The Promoter is not responsible for incorrect, inaccurate or incomplete information caused by an Entrant or occurring during the uploading of an Entry. Further, The Promoter is not responsible for any entries that are not received or are otherwise interfered with due to problems with communications services.

Entries permitted: By completing the ‘How to Enter’ method, the entrant will receive one (1) Entry. An Entrant may submit more than one Entry during the Promotion Period.
Total Prize Pool: AUD $200.00
Prize Description:The total prize pool is: 1. 1 x $200 Soul Origin Catering voucher. The Prize will be given to 1 (one) winner.

Prize Draw & Notification of Winners
On Monday 22 January 2024, the Promoter will announce the winner of the Promotion. The Winner will be contacted via direct message to the Winner’s TikTok profile. In the event of an unclaimed prize by Thursday 22 February 2024, the Promoter may at its discretion assign the prize to the entry judged the next best entry, conduct a further judging to award the prize, or withdraw the prize unawarded. The Promoter is under no obligation to award any unclaimed prize. The Promoters reserves the right at any time to verify any prize claims and disqualify any Entrant who submits a prize claim that is not in accordance with these Terms and Conditions. Errors or omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

If there is a dispute as to the identity of an Entrant or Winner, the Promoter reserves the right in its sole discretion to determine the identity of the Entrant or Winner.
1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
2. The Promotion commences on the Start Date and ends on the End Date ("Promotion Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
3. Valid and eligible entries will be accepted during the Promotion Period.
4. All reasonable attempts will be made to contact the winner.
5. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable, they forfeit the prize and the Promoter is not obliged to substitute the prize.
6. No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.
7. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification.
8. No entry fee is charged by the Promoter to enter the Promotion. There is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
9. The prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
10. Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. By submitting your Entry, you are accepting these Terms and Conditions and you are expressly consenting to the Promoter using your information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at https://www.soulorigin.com.au/pages/privacy-policy.
11. For the purposes of public statements and advertisements, the Promoter may only publish the winner's surname, initial and State/Territory.
12. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
13. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize.
14. The Promoter reserves the right, at any time, to validate and check the authenticity of entries. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
15. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved the Promoter’s decision will be final.
16. The Promoter will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
17. The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
18. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.

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