Terms & Conditions

By ordering catering from Soul Origin Australia Pty Ltd, it is understood that you agree and accept the following Terms & Conditions.

  • Minimum Orders: The minimum order for Soul Origin catering is $30. Should you require more flexibility please call your nearest store and we’ll do our best to accommodate. Find our store list here.

  • Cancellation of order: Order cancellations must be made at minimum 24 hours prior to pick up or delivery time if an order or delivery is to be made Tuesday – Friday. Any cancellation for an order or delivery due on a Saturday, Sunday or Monday needs to be made the Friday before by 2pm. To cancel your order please contact the customer service team:

  • Refund Policy: If you are not happy with a particular item, please let us know. Refunds are only applicable if you inform us by 9pm on the day your order is picked up. To request a refund, please contact our customer service team:

  • Collecting your Order: Soul Origin catering orders must be collected from the agreed Soul Origin location at the agreed date and time. Soul Origin takes no liability for any orders not collected by the customer outside of this agreed location and time.

  • Deliveries: Soul Origin uses Sherpa to delivery catering orders. To view Sherpa’s terms and conditions please visit https://www.sherpa.net.au/. To track your order, please see tracking information sent to you from Sherpa via your email address.

  • Consumption & Labelling of your Order: Generally, Soul Origin recommends our food is consumed within four (4) hours of the time of your order. Soul Origin takes no liability for any food consumed after this time.

  • Allergens & Nutritional Information: Please see kJs information of each platter on the product page of each item. kJs listed are the total for each platter unless specified. To view additional nutritional information of our menu, please visit soulorigin.com.au.

  • When you disclose or submit your personal information to us when you order catering, we will handle the collection, processing and storage of your personal information in accordance with our Privacy Policy which is accessible at soulorigin.com.au/privacy-policy.

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